<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-KB9LD5NC" height="0" width="0" style="display:none;visibility:hidden"></iframe>

Help is here

Return to the Help Center
Billing and Taxes
How to contact your Customer Service?

You may reach us at 008613922702750. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00 am to 5:00 pm PT on Saturdays and Sundays. You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

When will I be billed for my order?

The full amount will be automatically billed to your credit card once you place your order.

How do you address pricing errors on your site?

We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. Product prices are subject to change without prior notice. If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund.

What information do you require for payment?

We will need the following information from you to complete the online transaction:

  • Credit card details - credit card type, credit card number, cardholder name, expiration date, and security code
  • Billing information - your name, address, and phone number as they appear on your credit card statement

Rest assured that we fully understand the importance of protecting your privacy. You can learn more about our Privacy Policy 


Should the billing address be similar to the credit card company’s records?

The billing address is where your credit card company sends your statement. If you enter a different address on our billing page, the credit card company will not authorize the charge. This identification process helps protect you from unauthorized or fraudulent use of your credit card.

Will I be charged sales tax?

Yes,there will be sales taxes that are collected by local customs.