Refund & Return Policy

This Return & Refund Policy applies to purchases made through Boyue Printing, operated by Aelite Packaging Printing Limited.

Cancellation

We accept cancellation requests before production begins. Since all products are custom manufactured, cancellation eligibility depends on the current stage of your order.

Pending Payment: Orders may be cancelled before payment.
Paid (Before Artwork Review): Eligible for a full refund.
Artwork Review / Proof Preparation: Cancellation requests will be reviewed on a case-by-case basis. Design or processing fees may apply if work has already begun.
Proof Approved: Orders are generally no longer eligible for cancellation or refund, as production scheduling begins after artwork approval.
In Production: Orders cannot be cancelled or refunded once production has started.

Customers may submit cancellation requests through their Boyue Printing account or by contacting our support team.

Returns (if applicable)

As all Boyue Printing products are custom manufactured according to customer specifications, standard product returns are generally not applicable.

If your order has a verified manufacturing defect, printing error, shipping damage, or incorrect production caused by Boyue Printing, please submit a refund or replacement request within 7 days of delivery through your Boyue Printing account.

Notes

Custom-made or personalized products are not eligible for the standard 14-day return or cooling-off period, as permitted by applicable consumer protection laws.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

Non-refundable Situations

Refunds are generally not available for:

Customer-approved artwork containing spelling, layout, or design errors.
Orders cancelled after artwork approval or production has started.
Minor color variations within normal printing tolerances.
Slight size or quantity variations within industry standards.
Customer-supplied artwork containing design errors.
Incorrect shipping information provided by the customer.

Refunds (if applicable)

Approved refund requests will be processed to the original payment method used for the purchase.
Once your refund request has been reviewed, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear on your statement.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Customers can submit refund requests through their Boyue Printing account or contact our support team at [email protected].