Refund & Return Policy

This Return & Refund Policy applies to purchases made through Boyue Printing, operated by Aelite Packaging Printing Limited.

Cancellation

We accept cancellation requests before production begins. Customers can submit cancellation requests directly through their Boyue Printing account or by contacting our support team. If the cancellation request is approved before production starts, a full refund will be issued to the original payment method. Once production has begun, cancellation requests will be reviewed based on the production status.

Returns (if applicable)

As all Boyue Printing products are custom manufactured according to customer specifications, standard product returns are generally not applicable. If there is a manufacturing defect, incorrect production, shipping damage, or other verified quality issue, customers may submit a refund or replacement request through their Boyue Printing account for review. 

Notes

Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Approved refund requests will be processed to the original payment method used for the purchase. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Customers can submit refund requests through their Boyue Printing account or contact our support team at [email protected].