Q&A

White layer is an add-on feature that enhances the design by increasing the sticker’s opacity. We can add this to your custom stickers and decals in three different ways if you are unable to add white ink layers to your file:

Make only the background clear, and artwork opaque 

(Most Popular)

All text and images will have white underneath, making them opaque and easier to read. The background will remain transparent.

Make white areas clear

Only the text, images and background that are white will be transparent. All other design elements will have white ink underneath and will be opaque.

Make everything transparent

The entire sticker will be transparent or see-through. No white ink layer. Not ideal for stickers with small text.

Follow my file settings

Choose this option if you have set up your file with the correct Transparency and HPT-White layers. We will print as is.

It refers to slits located on each sticker's back that allows for a easy peeling and application process.

the perforation line is the line of small holes punched into a printed item such as a ticket that makes it easy to rip one part of the print from the other.

The metallic accent is available on a wide array of BoyuePrinting products made from cardstock. Try it out with our custom stickers,mylar bag,hang tags, washi tape ,postcards, business cards, and even greeting cards.

Spot UV is a premium add-on where high gloss UV coating is applied to selected areas of the design. You would need to specify these areas in the file by putting them in a separate layer.

Foil stamping is another add-on to print products to make them look and feel more luxurious. Depending on your preference, we apply rose, hologram, silver, light gold or dark gold foil to selected areas in your design to make them pop.

You may reach us at [email protected]. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays.

You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

Yes,there will be sales taxes that are collected by local customs.

We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. Product prices are subject to change without prior notice. If your order is canceled due to a pricing error and your credit card has already been charged, we will immediately issue a full refund.

The billing address is where your credit card company sends your statement. If you enter a different address on our billing page, the credit card company will not authorize the charge. This identification process helps protect you from unauthorized or fraudulent use of your credit card.

The full amount will be automatically billed to your credit card once you place your order.

We will need the following information from you to complete the online transaction:

• Credit card details - credit card type, credit card number, cardholder name, expiration date, and security code
• Billing information - your name, address, and phone number as they appear on your credit card statement

Rest assured that we fully understand the importance of protecting your privacy. You can learn more about our Privacy Policy 

We work with the FedEx,DHL,EMS,USPS to deliver products to your address(door to door).

Absolutely! Use our Live Chat feature to reach one of our Customer Service representatives. Our support team would be more than happy to help.You can also reach our team via phone at (888) 888-4211 and through this contact form.

No. The rates for customization are based on the product specs, materials, quantity, and turnaround time. You won’t need to pay extra for the service.

If you can’t find the product specs or if you’re looking for something specific that is not on our website, fill out the form on our Custom Quote page and we’ll get back to you in 1-2 business days.

You can customize any product you choose from our offerings.  Whether it’s a pieces of stickers or a dozent of mylar bags, our custom printing service can help you get the tools you need to promote your business. 

Yes, we can send printed products in unbranded boxes upon request. Just tick this option when you enter your shipping address.

Shipping charges are based on the number of packages, the weight of the packages, the destination ZIP code, and your chosen shipping service.

Yes, all our templates are free to use. Simply select the right template for your project and then download the file type that’s compatible with your preferred design software.

Print templates are a great way to make great designs in just a few steps. Our print templates are set up with the proper bleeds and margins to help make your artwork print-ready once you are done designing.

Not at all.The proof is complimentary as part of our free file review service. You can request one even before placing an order.

Review the proof carefully to see all the notes from our team. If you don’t agree with the changes and recommendations, you may reject the proof and let us know how to proceed with your project.

If you agree to the changes, please approve the proof, and continue to checkout for payment. We can only print your project once you’ve sent the proof approval and full payment.

A proof allows you to see a print-ready version of your file before we print it. It shows any technical issues in your design and includes recommendations from our prepress team on how to make your artwork file ready for printing. 

We accept print-ready files in the following formats: PDF, AI, EPS, CDR, TIFF, JPEG, PSD, INDD, and PUB.

Some images appear blurry when printed because of low image resolution, which makes the artwork look pixelated. To fix this, use an image with at least 300 dpi.

Yes, we can. However, the switch can make the colors different in the final print. We will send you a PDF proof of your file so you can see how your project will look like before we begin printing.

We do our best to give our customers the best color match for their artwork. However, getting the exact color match is not always possible. The texture, finish, and type of material used for the project could affect the colors on the final printed product.

To place a repeat order with the exact same specifications and quantity, go to “Your Account” and click the Orders & Proofs tab. Look for the previous order that you’d like to purchase again and click “Reorder”.

You can request a cancellation from our Customer Service team at (888) 888-4211. There will be an additional $15 cancellation fee on top of other applicable charges once we honor your request. However, we will no longer accept your cancellation request and you will still be charged the full amount if your order is already in any of the following stages: 

• Your order has been sent to production. 
• Your order is already packaged. 
• The order is on its way to you. 
• Your order has been delivered.

Yes, you can change your order if you haven’t approved your design proof. To do so, reach out to our Customer Service team at (888) 888-4211 and make an order change request. Please refrain from resubmitting your order to avoid unnecessary charges on your credit card.

Once we have shipped your order, you may track it by clicking the “Track Shipment” button in the Orders & Proofs section of your account.

Reach out to our Customer Service team so they can assist you with canceling your account.

Go to “Your Account” and click “Settings”, then “Login Information”. Input your existing password then type in your new password in the dedicated fields.

Go to “Your Account” and click “Settings”, then “Contact Information”. Replace the existing contact details with your updated information and click “Update” to save.

You need to have your own BoyuePrinting account to place an order. To create one, click “Sign up” on the upper right side of the screen. Then, click “Create Account” and provide your complete name, email address, password, and phone number in the blank fields. Afterwards, check your registered email address and wait for our verification email.

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays. You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays. You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

If you have purchased recently and want to leave a review,our customer service center will send you an email inviting you to leave feedback.

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays. You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays. You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

Yes, through FedEx or UPS as they offer guaranteed Overnight Service. However, these options are not available for all orders – it will still depend on the number of packages and the type of product you ordered.

The estimated turnaround time varies per product and is based on the number of business days needed for production. We will only begin processing your order once the following conditions are fulfilled: 

• The print-ready artwork is already uploaded
• Full payment has been received
• The PDF proof has been approved by the customer
• For custom print orders wherein the customer requests for a hard copy of the proof, the signed proof should be sent to UPrinting on or before the cut-off time.

We recommend using CMYK (Cyan, Magenta, Yellow, and Key or Black) for printed projects. This ensures that you will get the right colors in the final printed product.

The ideal resolution for images is 300 dpi and 400 dpi for text.